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Job Details

Patient Accts Representative - (ED Registration - Raleigh) dup 44974
  • Job ID: 45188
  • Job Category: Administrative/Clerical
  • Employment Type: Full-Time
  • Campus: WakeMed Raleigh Campus (New Bern Avenue)
  • Department: ED Registration - 01_6241
  • Shift: Day

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, nationalorigin,disability or veteran status.

Position Information:
The Patient Accounts Representative is responsible for providing unsurpassed service while ensuring all necessary actions are taken to identify patients and complete the registration process  for Emergency Department patients in an accurate and timely manner.  Including the responsibility for obtaining financial and demographic information for maximum reimbursement.  Verification of active Medicare, Medicaid  and Commercial Insurance coverage.  Maintain scanned documentation in the electronic ED chart to include insurance cards, identification cards and other medical record documents.  Ensures signatures for General Consent are obtained.  Distributes WakeMed's Notice of Privacy Practices, Notice of Patient Rights/Responsibilities and Financial Policy.  Performs all duties and assignments promoting the Wake Way and supporting WakeMed's Mission, Vision and Values.

Experience Requirements:
1 Year Customer Service Required

Education Required:
High School Diploma or Equivalent  Required - And Associate's Degree  Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
7:00am - 7:00pm (set days, TBD)

Weekend Requirements:
As Needed

Call Requirements:
Twice per Month