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Job Details

Manager, Telecommunications & Network Solutions
  • Job ID: 38314
  • Job Category: Information Services
  • Employment Type: Full-Time
  • Campus: WakeMed Raleigh Campus (New Bern Avenue)
  • Department: Telecommunications - 30_8341
  • Shift: Day

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Manager, Telecom & Network Services is responsible for providing leadership to the strategic planning, architecture, design, implementation, maintenance, administration, and optimization of all voice, telecommunications, and network related systems hardware, software, and complex systems integration to ensure that the voice and network enterprise system functions at a level of high reliability across WakeMed locations.  Works closely and in collaboration with IS managers, internal departments and stakeholders, and external parties to ensure a well-coordinated delivery of high-quality voice and network solutions, global services, equipment, and infrastructure to customers.

Experience Requirements:
8 Years Information Technology - Technical Support With 3 Years Management - Direct Area of Responsibility Required

Education Required:
Bachelor's Degree Computer Science Or  Engineering Or  Related Field Required

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
M-F, 8-5, and as needed

Weekend Requirements:
As Needed

Call Requirements: