RN- Call Center Nurse
Incentive Pay: This role will be eligible for a hiring bonus of $5,000 with the following conditions:
o You will receive $2500 on your first or second paycheck
o You will receive $2500 after one year of service
o Full-time, Day shift
o Hours vary, mostly 8am-5pm
o UAB Avondale Business Center
o Remote work options may be available for some Call Center RN roles after completing one year of service and after successfully completing a 3 month remote trial period.
The Clinical Call Center Nurse is responsible for provision and management of patient care in a clinical area for specific age and patient populations. The Clinical Call Center Nurse delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines. The Clinical Call Center Nurse is responsible for accurately and efficiently triaging the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. This involves prioritizing patients’ health problems according to their urgency, educating/advising patients, scheduling appointments and making safe, effective clinical decisions under the direction of the patients’ physician.
EDUCATION AND EXPERIENCE:
Required: Degree from an accredited school of professional nursing. A minimum of one year clinical experience. General knowledge of payor-specific or medical specialty billing. Good written and verbal communication skills. Basic computer skills. Must possess excellent Customer Service Skills.
Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.
LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required: Current Alabama RN license.
TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.