Job Details

Position Description:
Schedule: Monday-Friday Day Shift

Location: 502 Building

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

To manage the day-to-day operations of all process improvement efforts at Legacy of Hope.  To supervise the Process Improvement Analysts.  To lead process improvement teams and coordinate various projects tied to Legacy of Hope’s strategic plan.  To facilitate targeted process improvement activities and strategic level action plans through the use of improvement tools and methodologies including Process Mapping, Root Cause Analysis, Lean, Six Sigma and Plan, Do, Study, Act (PDSA) to deliver measurable impact on organizational goals. To assist the Executive Leadership with data analysis and interpretation to promote evidence-based decision making as well as provide expertise in change management concepts to effectively implement new initiatives and drive organizational transformation. Examples of successful outcomes may include eliminating non-value-added steps, reducing errors, reducing unnecessary costs, providing exceptional service to stakeholders, and ultimately increasing the ability to maximize the number of transplantable organs and tissues available to recipients.

Position Requirements:
Minimum Requirements: Bachelor's degree in Healthcare Management, Information Technology/Informatics, Business or a healthcare-related field and five (5) years experience with healthcare process or performance improvement methodologies and three (3) years experience with organ and/or tissue donation and/or transplantation required.  Master's degree preferred.  Experience with advanced software and database skills (i.e. Excel, PowerPoint, Visio, QI Macros) preferred.  

Licenses / Certifications / Registrations:
Lean Six Sigma Green Belt or Project Management Certification required or must be obtained within two (2) years from the date of hire. Black Belt Certification preferred.

Traits & Skills: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived need