Job Details

Position Description:
Schedule: Monday-Friday Day Shift

Location: Avondale Business Center

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

As a Clinic Nurse –Team Lead, leadership skills are necessary in addition to technical skills.  Leadership skills should consist of having the ability to train new individuals within their area of supervision for all required functions, work progress, and operations.  They should be able to carry out all duties connected to evaluation, competencies.  A Clinic Nurse –Team Lead should be able to guide all staff as well as complete all activities described below.

The Clinic Nurse/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. The Clinic Nurse/Call Center delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines.  Clinic Nurse/Call Center is responsible for accurately and efficiently triaging the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. This involves prioritizing patients’ health problems according to their urgency, educating/advising patients, scheduling appointments and making safe, effective clinical decisions under the direction of the patients’ physician.

Position Requirements:
EDUCATION AND EXPERIENCE:
Required:  Degree from an accredited school of professional nursing. One year clinical nursing experience required. General knowledge of payor-specific or medical specialty billing. Good written and verbal communication skills. Basic computer skills.  Must possess excellent Customer Service Skills.

Must:  (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management;  (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.
 
Preferred: Leadership/management skills and experience in clinical specialty preferred.

LICENSE, CERTIFICATION AND/OR REGISTRATION:
Required:   Current Alabama RN license.

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills.  Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.