Skip Navigation
Stericycle Logo

Job Details

Sr. Salesforce CRM Analyst
  • Job ID #: 32584
  • Position Type: Full-Time
  • Education Required: Bachelors Degree
  • Experience Required: 5 - 7 Years
  • Location: US-IN-Indianapolis
  • Functional Area: Marketing
  • Relocation Provided:

Position Description:
Under general supervision, maintain and enhance Customer Relationship Management (CRM) tool ( for Sales, Customer Service, Retention, Marketing, Medical Products, and Field Operations Departments. Interfaces cross functionally with Information Systems and aforementioned departments. Activities % Of Time Spent Develop customized applications and functionality using APEX, Adobe Flex,, and other tools available for customized development within 65% Configure page layouts, workflow processes and rules, document templates, data fields, supports department dashboards, develops/supports user requested reports, and process daily user requests/comments. 15% Develop and implement additional CRM features, which would include case management, contract and product modules. 10% Attends National and local user groups/seminars. 10%

Position Requirements:
Bachelor’s Degree with an emphasis in Business, Finance/Statistics and/or Computer Science, or the equivalent in related work experience, demonstrating a good knowledge of customer relationship management systems. Knowledge around telephony systems is a plus. Five or more years of work experience building custom applications in using the platform (strong familiarity with Apex, Adobe Flex, and Visual Force) or equivalent experience with other prominent CRM tool (SAP, Siebel, etc). certification desired but not required. Three or more years of work experience in analysis, marketing lead data analysis, customer relationship management tools, demonstrating good knowledge of office automation and computer hardware/software applications. Demonstrates advanced Microsoft Office (Excel, Access, Word, Outlook, PowerPoint) knowledge is a minimum requirement. Demonstrates sound knowledge of MS SQL. Demonstrates knowledge of .NET, HTTP, HTML, JAVA, Visual Basic is a plus Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a fast paced environment. Demonstrates the ability to ask questions and gather information in order to effectively understand and execute user requests. Demonstrates the ability to proactively identify problems and suggest possible causes and solutions. Deadline driven with excellent project and time management skills. Demonstrates the ability to present ideas and information in a clear, concise, organized and diplomatic manner; listen to others to respond effectively to ideas and questions. Demonstrates the ability to function independently and as part of a team.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.