In a world where cellphones make communication possible anytime and anywhere, it has become a priority for many companies to have their calls answered at all times of the day. Stericycle Communication Solutions, a leader in the call center industry, provides live operator services to assist commercial and healthcare businesses process their telephone calls more effectively and efficiently. Whether it’s a phone call to a plumber about a leak or a call to a physician about a sick baby or an appointment, we are here to help, 24 hours a day, 7 days a week, 365 days a year. We are currently recruiting for front line customer experience agents to help process inbound and outbound calls in one of our many fast-growing call centers across the U.S. No prior customer service or healthcare experience is necessary; however, we do look for energetic, customer centric, detail-oriented individuals who fit in well with our strong company culture.
Competitive benefits! Including tuition reimbursement and paid time-off!
Essential Duties & Responsibilities:
-Answer urgent and non-urgent phone calls using computer-telephony integration
-Provide information, document interactions, or schedule appointments using predefined scripts and templates
-Deliver message content back to clients
-Ability to read, write and comprehend the English and Spanish language
-Ability to speak clearly and project good voice tone
-Ability to accurately document and present information during phone interactions
-Ability to multitask while on the phone
-Ability to keep information confidential
Bilingual Spanish required
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.