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Job Details

Customer Service Case Manager
  • Job ID #: 31122
  • Position Type: Full-Time
  • Education Required: Associates Degree
  • Experience Required: 2 - 3 Years
  • Location: US-TX-North Richland Hills
  • Functional Area: Customer Experience
  • Relocation Provided:

Position Description:

We are currently seeking passionate and highly motivated Customer Service Case Managers in our Automotive Administrative division 

  • Provide exceptional customer service at all times to customers
  • De-escalate customers with prolonged vehicle issues
  • Liaise between manufacturer, dealer, and customer
  • Administrative tasks/data entry
  • Build and maintain client/customer relationships
  • Strengthen clients brand & maintain trust between client and customer
  • Update customer database systems with owner record changes, diary note entries, and workflow case to completion 
  • Escalate customer or dealer issues to manager as appropriate 
  • Ensure quality of service on all phone calls 
  • Ability to multi-task with phone and computer 
  • Adhere to company policies and responsibly manage time & attendance
  • Assist with other duties as assigned

 

 

Position Requirements:

  • Type 35+ WPM, meet required data entry and customer service experience assessments
  • Exceptional verbal communication & Phone de-escalation skills
  • High School Diploma or GED required
  • Post high school coursework preferred
  • 2+ years of customer service experience preferred
  • Solid verbal communication skills with a professional telephone etiquette 
  • Basic math, reading, writing, organizational skills, and problem solving capabilities 
  • Meet background verification requirements

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.