This position supports 10 On Site Service Technicians in the Cincinnati and Dayton, OH area
Under direction, oversees, all activities of the Service Specialists. Manages the time schedules and collection efficiency of the Service Specialists.
•Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the Service Specialists, ensuring the appropriate number of staff to support service needed.
•Provides site supervision of Service Specialists at multiple locations.
•Coordinates delivery and pick-up with MAE. Oversees the scheduling, dispatching, training, and evaluation of Service Specialists, as assigned.
•Travels within assigned area to visit client sites and proactively resolve customer service questions, problems, and issues.
•Travels between customer facilities providing on-site placement and collection of Sharps Needle containers through a healthcare facility, as required for requested.
•Performs other related duties as required or requested.
•Education equivalent to an Associates Degree, or the equivalent in related work experience, including three or more years of supervisory experience, preferably in a hospital setting.
•Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
•Demonstrates knowledge of policies, practices, trends, and information affecting Bio Systems business.
•Demonstrates proficiency in Microsoft Office.
•Must possess a valid driver’s license. May require mandatory immunizations and credentialing based on customer requirements
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.