The Director of SaaS Application Delivery will lead and manage the solution architecture, strategic project implementation, and governance for all software as a service solutions that support Stericycle’s commercial business units (Sales, Marketing, and Customer Experience). The director manages a team of professionals who are responsible for project delivery, support, and upgrades for the Service Cloud platform.
The Director’s goal is to deliver a set of solutions to the Sales, Marketing, and Customer Service teams that improve productivity, sales, and lead conversion. This role will collaborate with leaders at all levels of the organization and participate in business planning including the annual long range planning cycle and monthly operations reviews. The director is responsible for understanding the business’ technology needs and proactively bringing forth solutions that solve existing business problems or enable future capabilities that drive growth and cost savings.
Manage the key milestones and deliverables associated with strategic projects within an on-shore and off-shore delivery model
Collaborate with senior management to translate short and long term business needs into solutions that scale in a high-growth environment
Manage SaaS systems’ capabilities to support Sales, Marketing, and Customer Service organizations
Stay current on technological advances relevant to Sales, Marketing, and Customer Service to identify areas of use in those organizations
Bachelor’s degree in computer science, information systems, or a related field
At least 10 years overall IT management experience with proven success leading mid to large size teams in a complex fast moving environment
At least 5 years of experience implementing Salesforce.com and Service Cloud applications
Advanced Salesforce.com admin certification required, Sales and/or Service cloud consultant certification preferred
Demonstrated expertise in various software development life cycle methodologies