We are currently seeking a Client Management Supervisor to be responsible for maintaining outstanding customer relationships by providing exceptional customer service and technical support. Duties as listed below:
•Maintains a high level of customer satisfaction by responding to customer requests for information and support.
•Hire, train and oversee Client Managers (4-5), ensuring timely and accurate processing of hazardous waste pickups and customer satisfaction (500-600 pharmacies).
•Schedule, coordinate, participate, and follow up with customer visits and meetings.
•Actively works with customer management and staff on program audits identifying process improvements.
•Perform on-site facility walkthroughs, program development, and program training sessions.
•Project management tasks including post-audit summary, program descriptions, and analysis reports
•Researching information to provide solutions and responses to customer’s requests, coordinating customer’s hazardous waste service needs.
•Work with sales and compliance staff to roll-out comprehensive pharmaceutical programs and other waste management programs for healthcare clients.
•Meeting with customer’s regularly to identify issues, concerns, areas for improvement, etc.
•Coordinate project management activities related to waste management systems and programs for customers.
•Respond and follow-up to address any customer complaints, concerns, and issues.
•Provides analysis and reporting on customer programs.
•Pro-actively interfaces with area peers to achieve business goals.
•Participates in customer committees as required.
•Performs other related duties as required or requested.
Education and Experience Required:
•Education equivalent to Bachelor’s Degree in a Science, Healthcare, or Environmental Discipline, or the equivalent in related work experience, demonstrating knowledge of environmental regulations and compliance with experience managing customer compliance programs.
•Three or more years of experience, demonstrating the ability to manage internal and external customer relationships and three or more years of project management experience.
•May require mandatory immunizations and credentialing based on customer requirements.
•Demonstrates general knowledge and understanding of basic P&L, revenue, assets, budgets (capital and annual), number of accounts, etc.
•Demonstrates the ability to evaluate, analyze, and report on customer spending trends.
•Demonstrates knowledgeable and is capable of quoting projects and customer proposals.
•Experience with environmental regulations including, but not limited to EPA, DOT, and OSHA standards and codes, as they apply to the waste industry.
•Demonstrates the ability to analyze the customer’s situation, understand the customer’s needs, and act upon them in a way that satisfies the customer beyond expectations. Demonstrates the ability to manage daily activities and all situations in a manner that meets both the customer and company’s best interest.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.