The Shred-it Customer Security Representative / Route Driver - Chauffeur Classe 3 is responsible for providing industry leading levels of service to our clients while taking care of all customer document destruction needs. The integrity of every Customer Security Representative is essential to maintaining goodwill and building new bonds of trust with our clients.The Customer Security Representative is a member of the Operations team and plays an integral role as the face of Shred-it. The Customer Security Representative maintains Shred-its policies, standards, and practices and ensures adherence to Shred-it’s Vision, Mission and Values. CUSTOMER SECURITY RESPONSIBILITIES: •Performs onsite/offsite document destruction of confidential information using mobile based shredding equipment.•Maintains a high level of security when emptying consoles by ensuring all documents are retrieved, bags are placed and the consoles are securely locked.•Services customer locations in a manner that least interrupts the client’s business.•Services accounts using a hand-held device, providing customers a printed certificate of destruction upon completion of each service.•Operates mobile shredder to conduct on-site shredding daily. •Transports documents from client locations daily to be destructed offsite. •Performs mandated daily safety and maintenance checks on truck and shredder equipment.CUSTOMER SERVICE RESPONSIBILITIES •Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.•Develops and maintains a relationship with the account contact and decision maker to ensure contract renewals and prevent lost business.•Completes all necessary paperwork accurately as required by company policy. •Ensures that all customer containers have been serviced and are orderly and clean.•Serve as a Helpful Expert in exceeding customer expectations on a regular basis.