Under general supervision, maintain and enhance Customer Relationship Management (CRM) tool (SalesForce.com) for Sales, Customer Service, Retention, Marketing, Medical Products, and Field Operations Departments. Interfaces cross functionally with Information Systems and aforementioned departments.
Develop customized applications and functionality using APEX, Adobe Flex, force.com, and other tools available for customized development within SalesForce.com.
Configure page layouts, workflow processes and rules, document templates, data fields, supports department dashboards, develops/supports user requested reports, and process daily user requests/comments.
Develop and implement additional CRM features, which would include case management, contract and product modules.
Attends National and local SalesForce.com user groups/seminars.
Bachelor’s Degree with an emphasis in Business, Finance/Statistics and/or Computer Science, or the equivalent in related work experience, demonstrating a good knowledge of customer relationship management systems. Knowledge around telephony systems is a plus.
Five or more years of work experience building custom applications in salesforce.com using the force.com platform (strong familiarity with Apex, Adobe Flex, and Visual Force) or equivalent experience with other prominent CRM tool (SAP, Siebel, etc).
Salesforce.com Advanced Administrator certification required.
Salesforce.com Sales Cloud Consultant certification desired but not required.
Salesforce.com Service Cloud Consultant certification desired but not required.
Demonstrates advanced Microsoft Office (Excel, Access, Word, Outlook, PowerPoint) knowledge is a minimum requirement. Demonstrates sound knowledge of MS SQL.
Demonstrates knowledge of .NET, HTTP, HTML, JAVA, Visual Basic is a plus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.