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Job Details

Outbound Sales Associate
  • Job ID #: 28481
  • Position Type: Full-Time
  • Education Required: Not Indicated
  • Experience Required: 1 - 2 Years
  • Location: CA-ON-Brampton
  • Functional Area: Call Center
  • Relocation Provided: No

Position Description:
Under manager supervision, this position is responsible incremental revenue through inbound and outbound sales calls. This includes lead campaigns and telephone prospecting targeting SQ or MQ (small or medium quantity) existing customers and new prospects. Conducts business needs analysis and develops appropriate service solutions for the customer/prospect. Focuses sales activities on value-added services such as the SteriSafe program, compliance initiatives, and other revenue generating activities.
•Responsible for retaining customers that are considered ‘at risk’, have been identified as potential lost business, or have requested cancellation of service with Stericycle.
•Determine customers’ needs/requirements and negotiate an appropriate resolution by right sizing, price adjustments, and/or resolving service quality issues.
•Makes Outbound and receives Inbound sales calls for potentially new and/or existing customers to sell our products and/or services.
• Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing/lead campaigns and referrals
•Effectively qualify clients through the use of Value-Based selling methods.
•Researches customer/prospect history and business needs in order to develop a complete service proposal, while targeting upgrade and cross-sell opportunities of additional Stericycle products/services.
•Sell the value of the recommended solution, and retain/up-sell revenue if possible.
•Respond to customer concerns and proactively contact customers who have been identified as “at risk” for cancelling services using approved sales tactics and strategies to retain potential lost business.
•Utilize ‘Value Based Sales Skills’ to uncover client’s existing service issues and needs, explain contract obligations if any, and provide alternative solutions for consideration.
•Address assigned customer issues and concerns timely.
•Builds a pipeline of potential future business by prospecting via the Internet, assigned territory lists, outbound marketing/lead campaigns and other sources as identified.
•Forecasts Quarterly, Monthly and Weekly sales metrics within 5% of actual results and provides reports to SQ Sales Management.
•Effectively meets assigned performance factors (key expectations) within assigned parameters.
• Work with cross functional team members including transportation, billing, collections, sales, and customer experience departments to assist in providing satisfactory solutions from the customer perspective in order to retain business, and leverage communication from other departments to identify sales opportunities.
•Effectively uses technology based CRM (Customer Relationship Management) tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking. Keeps comprehensive and accurate notes in the system.
•Provide tracking data to the SQ sales organization to assist in developing policies and programs to help drive sales.
•Identify sales trends when possible and provide management with updates.
•Perform other miscellaneous and related duties as required or requested.

Position Requirements:
•Education equivalent to Bachelor’s Degree in sales or marketing preferred, demonstrating good knowledge of business processes and order entry systems. Or Bachelor’s degree in other related field, with previous sales and/or marketing experience. Or two or more years of outbound sales experience, or the equivalent in related work experience, demonstrating the ability to manage and develop existing and prospective accounts.
•Must have experience with customer relations and support as well as exhibit leadership abilities.
•Demonstrates general knowledge of Microsoft Word, Excel, Outlook and contract management software.
•Demonstrates the desire and ability to learn company billing/customer database software in addition to learning the features of all company services and products and different levels of account options.
•Demonstrating a general knowledge of OSHA Regulations desirable.
•Demonstrates the ability to persist with a specific course of action. Must be willing to commit the necessary time and effort to complete work assignments and do a quality job.
•Demonstrates the ability to present ideas and information in a clear, concise, organized and diplomatic manner; listen to others to respond effectively to ideas and questions.
•Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively search for ways to increase customer satisfaction.
•Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust. Exhibits empathy and sensitivity for the needs of customers. Is perceived by other as being helpful and supportive.
•Demonstrates the ability to work effectively as part of a team, exerting a positive influence. Serves as a team resource, and supports SQ objectives.
•Demonstrates the ability to manage own time, activities and resources to ensure department standards are met on a consistent basis.