The Facility Manager is responsible for overall operations and financial results of one or more Hospital, Medical, and Infectious Waste Incinerator (HMIWI) facilities. This individual will collaboratively work with multiple groups including, but not limited to: Sales, Customer Service, Accounting, Transportation, Safety, and Environmental Compliance ensuring that all safety, regulatory, and customer issues affecting each location are promptly addressed. This person will also ensure that each facility meets or exceeds its goals as it pertains to Environmental Safety and Health (ES&H), Regulatory Compliance, Revenue Growth, Budget Control, Customer Service, and Continuous Improvement. Selects, trains, and develops an effective and efficient team of managers, supervisors, and plant workers: Makes every reasonable effort to select, train, and develop a qualified, diverse workforce.Establishes and routinely communicates performance standards and objectives; conducts performance appraisals annually, and more frequently as needed for Team Member Development.Recommends salary adjustments, promotions, transfers, and dismissals. Monitors processes and team member performance and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.Counsels and coaches team members on educational and job opportunities in order to enhance career development and keeps staff informed of current problems, procedural/operational changes, and new developments in the department and Company by conducting periodic meetings.
Administers and communicates all Company policies and procedures, communicates to staff, interprets as necessary, and ensures adherence to safety and compliance standards.Monitors and ensures that team members are performing their functions safely and productively. Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries. Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity. Develops subordinate managers and/or supervisors, particularly in the management techniques of planning, organizing, leading, and controlling through continuous coaching and feedback.
Reviews all applicable regulatory documentation (i.e., permit required performance testing, RATA testing, State required Electronic Data Reports, training records, etc.). Manages a database to include annual permit renewals, accidents and Worker’s Compensation records, etc. Establishes and maintains effective contact with state and local regulatory personnel and coordinates inspection and customer environmental tours. In addition, ensures that operational and customer related functions are completed timely, accurately, and sufficiently to meet standards. Meets with the key team members regularly to discuss and analyze reports with the goal of improving productivity and service. Identifies inconsistencies and develops action plans consistent with Stericycle’s Customer 1st vision.
Ensures continual focus on Key Performance Indicators (KPI's) and initiate Continuous Improvement Practices in all phases of the operation in order to achieve all production, safety, compliance, and financial/budgetary goals. Initiates actions to assure timely resolution of identified hazards or unsafe conditions and practices. Performs Root Cause Analyses and implements corrective actions when necessary.
Provides financial forecasting and regularly reviews, analyzes, approves, and/or submits the following:
• Payroll registers-Ensure all overtime hours are necessary and all team members are working efficiently.
• A/P batches and expense reports – Monitor expenses and account for unexpected changes.
• Manage capital expense projects.
• Monthly expense review and reporting.
• Monthly revenue/volume reports.
• New Team Member offers and paperwork.
Works with other facility managers and key support personnel in the identification, development, and review of best practices in facility operation, information gathering, and informational reporting.
Ensures delivery of services through transportation, plant and customer service functions to enhance customer loyalty. Addresses issues that arise through customer feedback processes (e.g. customer surveys). Has thorough knowledge and understanding of permit requirements, CEMS rules, EPA, OSHA, DOT, and ensures all locations have processes and controls implemented to ensure 100% compliance. Has a detailed understanding of all DOT regulations, including VCR (Vehicle Condition Report) review and filing, and maintenance of HOS (Hours of Service) Logs and collaborates with Transportation and Logistics teams to assure compliance. Performs other related duties and/or project work as required or requested.
Education equivalent to a Bachelor’s degree or the equivalent in related work experience. BS in management or environmental related field preferred, or related equivalent in related work experience.
Five or more years of progressive management experience in logistics and plant operations environment, demonstrating the ability to manage people in a manufacturing and/or transportation environment.
Demonstrates the ability to provide safe and regulatory compliant work conditions for all team members.
Demonstrates knowledge and the ability to stay abreast of applicable regulations and codes, as they apply to the waste industry and those specific to area of responsibility.Demonstrates the ability to manage within an established budget as well as strong knowledge of budgetary processes, P&L statements, asset management, and project management.Demonstrates sound knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook. Must be able to input, monitor and manipulate data within these applications.Demonstrates extensive experience with waste heat recovery to include waste heat boilers, heat exchangers, steam turbines/generators or similar high speed rotating process equipment. Experience in the operations and maintenance of mass burn facilities and the production of electrical energy via steam turbine is preferred. Must have extensive experience in the operations and maintenance of high temperature processing equipment such as controlled air fixed hearth, reciprocating hearth or rotary kiln incinerators, and air pollution control equipment, such as fabric filter houses, wet scrubbers and all other ancillary equipment. Ancillary equipment includes: high temp refractory of various types, digital and analog process controllers (PLC), thermocouples, pH control systems, conductivity control systems, water and chemical feed systems such as various types of pumps and valves, high temp gas flow control systems, such as forced and inducted draft fans, dampers, CEM systems, and emergency power back up systems. Must have a strong understanding of PID loop tuning and sequential processing and have the ability to troubleshoot system anomalies and direct corrective action with high temperature processing using all types of refractory materials.
Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people. Demonstrates the ability to gather and analyze data and draw correct inferences based on manual rules and individual state regulations. Weighs alternatives and presents logical solutions to problems using information available. Identifies potential risks, carriers and obstacles and recommends plans to eliminate them.Demonstrates the ability to assess strengths and development needs of team members; gives timely, honest, and specific feedback; and provides opportunities, assignments, and direction to challenge and develop individual team members.
Demonstrates the ability to present ideas and information in a clear, concise, organized, and diplomatic manner; ask appropriate questions in order to obtain information; listen to others to respond effectively to ideas and questions. Present prepared information to individual and groups in a manner that is clear and concise, holds their interest and addresses their needs or concerns.
Demonstrates the ability to anticipate customer needs, proactively meet those needs and initiate actions to increase customer satisfaction. Demonstrates the ability to encourage enthusiasm and a positive outlook in co-workers and subordinates. Inspires high level of performance by providing encouragement and promoting self-esteem.