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Job Details

Intake Specialist Customer Service Representative
  • Job ID #: 28403
  • Position Type: Part-Time
  • Education Required: HS Diploma/GED
  • Experience Required: Less than 1 year
  • Location: US-TN-Nashville
  • Functional Area: Call Center
  • Relocation Provided:

Position Description:


At Legal Intake Professionals our purpose is connecting people who need help with lawyers who can help, and we are not "just another call center" or an "answering service for lawyers." Our intake specialists perform legal intakes, gathering detailed, case type-specific information about potential client cases, helping injured people get the legal help they need. We strive to create a workplace where great people can do great work. We offer opportunities that allow employees to develop their skills and move up in the organization. Our employees receive the training and resources to be excellent performers, and are rewarded financially as they grow. At Legal Intake Professionals, our vision is to provide 100% legal intake for firms that value legendary empathy, consistent professionalism, and to provide total focus on every call. We want our people to love coming to work, to take pride in

delivering our vision, and to feel valued for their contributions. If you want to be a part of a growing company with an inspired vision, a unique workplace environment, and opportunities for professional growth and competitive compensation -- apply now.

Position Requirements:

Requirements * Strong verbal and written communication skills, specifically spelling, grammar and diction. * Pleasant and caring, professional phone voice. * Strong active-listening skills. * Strong typing skills (speed and accuracy) * Strong computer skills, specifically in Windows environment. * Ability to work a flexible schedule including nights, weekends and holidays. * Minimum of a High School Diploma or GED, College Students welcomed. * Bilingual (Spanish-English) is a plus. * Customer-service experience a plus (6 months minimum).


Education and Experience

Requirements: * Ability to read, write and comprehend the English language * Ability to speak clearly and project good voice tone * Ability to accurately document and present information during phone interactions * Ability to multitask while on the phone * Ability to keep information confidential * Needs to have completed 3 years of high school or the equivalent and be at least 17 years old * Bilingual Spanish a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.