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Job Details

Full Time Call Centre Agent
  • Job ID #: 28114
  • Position Type: Full-Time
  • Education Required: HS Diploma/GED
  • Experience Required: 1 - 2 Years
  • Location: CA-BC-Richmond
  • Functional Area: Call Center
  • Relocation Provided:

Position Description:

If you are interested in working with an international company with growth opportunities, this may be the job for you!

We are currently seeking individuals to work at our busy INBOUND call centre in Richmond.

 

•Potential to work Remote!!, after training and probation period has been completed.

•Corporate discounts.

•Growth opportunities.

• Culture: Great team atmosphere, fun place to work, team building events!

 

(1st shift)

 

Stericycle, Inc. is hiring Full-time Team Members to work in our Richmond, BC Call Centre. The Team Members are an integral part of the Call Centre team within the Communication Solutions business. This position is the primary interface with the customers on a daily basis. This position will be responsible for professionally answering multiple call types, providing a superior level of customer service and responding effectively and thoroughly to a wide variety of customer issues. This position is primarily responsible for handling calls and professionally completing the call by responding to the client using the scripted responses.

 

• Client calls may involve both routine and some non-routine customer and telephone answering service calls.

 

• The pay rate starts at $12.65/hr. After successful completion of the 3 month probation, the rate increases to $13.24.

 

• Client calls will include businesses with multiple locations, service specialties and call structures, product support, and customer retention and advanced non for profit and commercial businesses. Other client support will be added as needed.

 

• Most client calls that will involve researching and gathering of information and independent judgment is often needed to determine level of urgency and appropriate response.

 

• Intermediate to advanced technical skills and may operate multiple remote systems or software simultaneously.

 

• May be assigned to a dedicated client for specialized training and support. Ability to provide occasional outgoing call sales support as needed.

 

• Participates in training and team meetings as required.

 

• Previous Retail/Fast-food/Call Centre/Travel & Tourism experience is an asset.

 

• Great for students -Flexible hours!

 

• Premiums in addition to regular base wage

 

 

 

Position Requirements:
•High School Diploma or GED equivalent preferred
•Proven Customer Service Experience within a Call Centre environment preferred
•Computer literacy required