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Job Details

Project Manager ll
  • Job ID #: 38155
  • Position Type: Full-Time
  • Education Required: Bachelors Degree
  • Experience Required: 5 - 7 Years
  • Location: US-TX- Lancaster
  • Functional Area: Operations
  • Relocation Provided:

Position Description:

 

Are you looking to join a team that rewards and promotes top performers?  Would you enjoy working for a reputable, environmentally- conscious company?  If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative.  Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off and paid holidays, great work-life balance, medical, dental and vision coverage, company-paid life Insurance, short-term and long-term disability, 401(k) with company match, and much more! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership.  Be our newest team member!


The programming project manager will initiate, coordinate and manage projects and programming teams related to the transition of accounts to various software platforms related to contact center services.
Key Job Activities
Track, monitor, and document status of programming process according to plan by phase, detail, and outcome as well as change orders:
• Lead, coordinate, and facilitate kickoff/strategy with programming team. Participate in programming strategy development
• Organize and manage programming production, timeline and deliverables.
• Must be able to work and communicate effectively with remote team members, provide clear, concise directions; and maintain a "can do" attitude.
• Coordinate and produce written documentation about process improvements for each additional site.
Act as liaison between Operations Programming Teams and IT for telephony and hardware implementation.
Under the direction of the Director of Account Programming, evaluate systems and software structure at company contact center locations to transition client accounts to new hardware and software systems utilizing processes and structure as directed.
Obtain, discuss, and follow-through on feedback from Internal Client(s).
Travel to site as required for review of systems, software and structure.
Performs other related duties as required or requested.

Position Requirements:
Education equivalent to a Bachelor’s Degree from an accredited University, or the equivalent in related work experience, along with five or more years of programming experience.
Demonstrates strong communication skills, and maintain confidentiality while working well in a team envi-ronment.
Demonstrates the ability to manage complex, multi-phase projects simultaneously, gain a thorough under-standing of the project assigned, and ensure that the project is completed on time and per specification, in a fast paced environment.
Demonstrates strong organizational, detail oriented, and process driven skills.
Demonstrates knowledge of call center software and hardware, demonstrated ability to learn and adapt to new software technologies.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.