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The programming project manager will initiate, coordinate and manage projects and programming teams related to the transition of accounts to various software platforms related to contact center services. Key Job Activities
Track, monitor, and document status of programming process according to plan by phase, detail, and outcome as well as change orders:
• Lead, coordinate, and facilitate kickoff/strategy with programming team. Participate in programming strategy development
• Organize and manage programming production, timeline and deliverables.
• Must be able to work and communicate effectively with remote team members, provide clear, concise directions; and maintain a "can do" attitude.
• Coordinate and produce written documentation about process improvements for each additional site.
Act as liaison between Operations Programming Teams and IT for telephony and hardware implementation.
Under the direction of the Director of Account Programming, evaluate systems and software structure at company contact center locations to transition client accounts to new hardware and software systems utilizing processes and structure as directed.
Obtain, discuss, and follow-through on feedback from Internal Client(s).
Travel to site as required for review of systems, software and structure.
Performs other related duties as required or requested.
Education equivalent to a Bachelor’s Degree from an accredited University, or the equivalent in related work experience, along with five or more years of programming experience.
Demonstrates strong communication skills, and maintain confidentiality while working well in a team envi-ronment.
Demonstrates the ability to manage complex, multi-phase projects simultaneously, gain a thorough under-standing of the project assigned, and ensure that the project is completed on time and per specification, in a fast paced environment.
Demonstrates strong organizational, detail oriented, and process driven skills.
Demonstrates knowledge of call center software and hardware, demonstrated ability to learn and adapt to new software technologies.