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Job Details

Service Now Solutions Architect
  • Job ID #: 37888
  • Position Type: Full-Time
  • Education Required: Bachelors Degree
  • Experience Required: 7 - 10 Years
  • Location: US-IL-Chicago
  • Functional Area: Information Systems
  • Relocation Provided:

Position Description:

Stericycle’s ServiceNow Solution Architect is a leader who is responsible for the overall accountability of the Global IT Service Management platform. A highly motivated results-driven person who is focused on delivering excellent customer focused solutions. Provides leadership and oversight to the platform Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. The successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. Responsibilities include the entire software development life cycle: Requirements, Analysis, Design, Development/configuration, testing efforts and systems administration.


The role is responsible for ongoing governance to ensure the implemented process automation is being consistently adopted across functions and geographies. There are many facets within Service Management that will require attention. As a Change Agent, this role must use facilitation and interpersonal skills to inspire cultural change and continuous process improvement.

Stericycle is going through a major business transformation and this role plays an important role in ensuring the supporting IT Service Management practices are automated and aligned with business strategy


  • Lead the strategy, design, development and implementation of Stericycle’s ITSM Platform - ServiceNow
  • Oversee and assist a team to perform day-to-day support and maintenance of ServiceNow across Production and Non-Production environments
  • Provide technical leadership and escalation for end user technology and client services teams in resolving incidents, fulfilling work requests, and completing project deliverables
  • Design and develop ServiceNow solutions that support the ITIL processes – Incident, Problem, Change, Project, Release, Service Catalog, CMDB, Asset Management etc.
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Coordinate ServiceNow application and platform upgrades
  • Advise on and maintain the use of ITIL and ServiceNow best practices
  • Develop, document and present feedback on processes, workflows, and standard operating procedures within ServiceNow to senior leadership
  • Identify opportunities and implement service improvements across all functional areas within ServiceNow
  • Collaborate with IT and business teams to ensure effective delivery, management and improvement of services that align with and meet business needs
  • Lead project through all the SDLC
  • Troubleshoot and enhance basic web services components and integrations with data imports such as REST API, LDAP, Pager Duty, SolarWinds
  • Deliver e-bonding and interfacing with key external platforms
  • Sounds knowledge of the design and development of business rules, client scripts, script includes, inbound actions, UI policies, SLAs, ACLs, and UI components for various ITIL processes in ServiceNow
  • Lead technical bridges, provide troubleshooting direction, provide guidance and recommend solutions to complex technical issues
  • Maintain and design Service Portal utilizing Angular JS, CSS, Bootstrap, HTML, and JavaScript Design and Document Technical Specifications Documentation and Presentations






Position Requirements:

Required Professional & Technical Requirements:

  • A Bachelor’s degree in Computer Science or equivalent
  • Proven ability to lead and manage teams across various geographies
  • 6+ years of proven experience in designing and implementing solutions on the ServiceNow platform
  • 5+ years of business analysis, requirements gathering and solution design abilities
  • 5+ years of experience with scripting in the using Javascript: both server and client-side Rules, Client Scripts, UI Actions, UI Pages, etc.
  • 5+ years of experience with the ITSM processes
  • 5+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST
  • Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
  • SaaS Experience / Cloud Development Experience
  • Experience with web-based development languages (JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML)
  • Strong analytical, estimating and problem-solving skills
  • Excellent communication, interpersonal and collaboration skills
  • Ability to be flexible, adaptable and learn new concepts quickly
  • Analytical and problem-solving skills are needed for systems guidance
  • Ability to manage multiple and often conflicting tasks; effectively prioritize


Preferred Professional & Technical Experience:

  • 5-8 years of ServiceNow Implementations & Certifications across processes
  • Experience Developing Service Portal a plus
  • Experience Developing in Mobile Studio and Flow Designer a plus
  • Experience with developing Integration with external tools or experience with Integration Hub a plus
  • ServiceNow Admin/Developer Certifications
  • ITIL Certification

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.