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Job Details

Customer Experience Representative - SainteRémi
  • Job ID #: 37607
  • Position Type: Full-Time
  • Education Required: HS Diploma/GED
  • Experience Required: Not Indicated
  • Location: CA-QC-SainteRémi
  • Functional Area: Call Center
  • Relocation Provided:

Position Description:

Are you looking to join a team that rewards and promotes top performers?  Would you enjoy working for a reputable, environmentally- conscious company?  If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative.  Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off and paid holidays, great work-life balance, medical, dental and vision coverage, company-paid life insurance, short-term and long-term disability, and much more! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership.  Be our newest team member!

Position Description:
Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy, and professionalism. Provides timely response of customer inquiries up to and including pick-ups, billing, payments, product orders, etc., and all other aspects of a customer’s needs. 

•Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Experience Supervisor, positioning Stericycle products and services to customers. Must be able to research customer issues and find workable solutions. 
•Share ideas with the department that increase efficiencies and effectiveness of customer needs. 
•Performs necessary record keeping activities. 
•Performs other related duties as required or requested.

Position Requirements:
•High school diploma or GED required.
•Six or more months of general office experience, preferably in a customer service environment, or the equivalent in related work experience.
•Demonstrates the ability to type a minimum of 40 wpm.
•Demonstrates general knowledge of Windows PC, Microsoft Word and Excel, and Outlook, CIB, Tower, and BSA.
•Demonstrates strong organizational and interpersonal communication skills. Ability to handle complex and demand-ing situations tactfully when dealing with customers and assist other team members with problem resolutions. Ability to make judgment decisions as needed to best fit the situation at hand.