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Job Details

Master Data Associate
  • Job ID #: 37787
  • Position Type: Full-Time
  • Education Required: Bachelors Degree
  • Experience Required: 3 - 5 Years
  • Location: US-IL-Northbrook
  • Functional Area: Finance
  • Relocation Provided: No

Position Description:
The Master Data Associate will is responsible for the successful CSA contract set up in terms of master data input within the SAP operating system utilized within Shred-it North America. S/he will provide support service to the North America corporate branches to ensure accurate and efficient input of customer data into SAP. Working in conjunction with branch operations the focus of the role is to ensure exceptional customer service in terms of accurate customer account and contract set up. The Master Data Associate will also be required to provide advisory and corrective support to branch personnel in queries relating to SAP master data issues and queries. Customer service and exceeding our customer’s expectations with regard to service set up are a prerequisite of this role. In addition, the Master Data Associate will be responsible for maintaining centralized data components such as pricing matrix, Fuel Surcharge, CPI, Trucks, and SAP products.

•Responsible for the timely entry and upload of new locations on a daily basis in SAP
•Identify duplicate locations and liaise with the field to clarify accuracy
•Responsible for ensuring CSA completion to company standards to permit effective client set up and minimize master data issues leading to residual invoice / service issues
•Liaise directly with District Sales Managers to clarify and ensure data accuracy and ensure company standard maintenance
•Form an effective communication structure and liaise directly with branch operational / administrative personnel in terms of routing input and welcome letter generation
•Periodic auditing to ensure master data integrity
•Liaise with other Support Centre departments to maintain centralized data elements
•Daily management of clearing any failed bdoc’s and Ibase errors
•Manage / clear the VFX3 report
•Run the “invoices not on invoice list” report and correct as necessary
•Other duties as required

Position Requirements:

•Must have university / college education or equivalent experience
•Minimum three (3) years in a customer service business-to-business capacity
•Proficient in MS Office products and expert in use of MS Excel
•Proficient with computer systems to maintain a current database of accounts
•SAP experience is an asset
•Able to read, analyze and interpret client contracts and other documents related to contract administration
•Strong organizational and interpersonal skills
•Excellent business communication skills are required
•Excellent collaboration skills are required
•Excellent follow-up skills are essential for timely, consistent follow-up with outstanding accounts
•Maintain a high level of professionalism while working with clients
•Must be accountable and be able to work with minimal supervision
•Excellent customer service skills
•Proficiency in basic math and accounting skills

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.