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Job Details

Customer Service Associate  - 2nd shift
  • Job ID #: 37622
  • Position Type: Full-Time
  • Education Required: HS Diploma/GED
  • Experience Required: Not Indicated
  • Location: CA-NS-Halifax
  • Functional Area: Call Center
  • Relocation Provided:

Position Description:
The Customer Experience Agent position is responsible for assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures.

  • Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.
  • Takes and dispatches messages accurately while following strict protocols provided by clients.
  • Assists with representative training, as needed.
  • Works on special projects, as needed.
  • Ensures compliance with all company policies and procedures.
  • Performs other related duties as required or requested.

Position Requirements:
Education equivalent to a High School diploma/GED.
Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role