Our Client Services Manager II will manage and service complex and/or small to large revenue account for a specific client or specific business line. Serves as the primary contact for the client account. Provides overall client direction to account and works with the client to ensure optimum satisfaction and performance of client account.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
•Manages client accounts to ensure optimum performance, and customer satisfaction
•Maintains quality relationships to retain Clients
•Performs effective communication of account activity and requirements with all support staff to ensure account services are maintained at the highest level.
•Ensures service standards exceeds quality standards
•Uses analytical skills to understand clients' changing business issues and needs
•Establishes, documents and maintains solid communication and follow-up procedures for all assigned accounts
•Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met
•Prepares or reviews client reports
•Performs other duties as assigned.
•Manages and services complex and/or small to large revenue account for a specific client or specific business line
DEMONSTRATED KNOWLEDGE, SKILLS AND ABILITIES:
•Exceptional Communication skills both verbal and written
•Effective client management techniques
•Strong computer skills; proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint. And Outlook.) SalesForce experience a plus.
•Good effective interpersonal skills with the ability to maintain productive relationships with internal and external groups
•Organized self-starter with the ability to operate under minimal supervision and guidance
•Working knowledge of operational performance metrics
•Familiar with a variety of the field's concepts, practices, and procedures. Prior Hazardous waste experience a plus.
•Relies on extensive experience and judgment to plan and accomplish goals.
•Performs a variety of tasks.
•A wide degree of creativity and latitude is expected.
•85% to 90% computer work
•Typically requires five to seven years of experience, including one to three years in management or field in a related area.
JOB RELATED EXPERIENCE:
•2-5 years account management experience including project management and customer problem solving through application of technology, tools and services.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.