Responsible for a variety of tasks, including detailed project management, vendor management, report consolidation and distribution, accounting, meeting coordination, and executive support. Essential Duties and Responsibilities:
•Manage calendars, appointments, meetings, travel, events, and all logistics for assigned staff.
•Develop comprehensive plans to support (on-site & off site) customer and internal events to include customer advisory panel, customer meetings, recognition events, training meetings (on-site and off-site) and off-site management training events. The planning process includes developing an expense plan, logistic plan, communication plan, and implementing these plans. Additionally, responsibilities include communicating with outside vendor, reviewing contracts, and tracking to assure meet targeted expense budgets.
•Manage all customer problem escalations and resolution. This includes negotiating a solution with the client and working cross-functionally with all departments to resolve the issue. Additionally, the process requires the utilization of customer relationship management solutions (SFDC and Case Management).
•Provide analytical and administrative support to Customer Service Senior Executives, including but not limited to; preparing memoranda, letters, proposals, presentations, charts, tables, reports, and special projects as required. Compile complex information for inclusion in reports, presentation materials, etc.
•Review and revise Standard Operating Procedures (SOPs) and quality documentation for the Customer Service Department.
•Performs other related duties as required or requested.
Education and Experience:
•Education equivalent to College Degree or equivalent in related work experience, demonstrating strong organizational, detail oriented and process driven skills.
•Three or more years of Executive Assistant experience preferred, demonstrating the ability to manage multiple projects simultaneously in a fast paced environment. Demonstrates the ability to communicate and negotiate with vendors on a regular basis.
•Two or more years of Customer Service experience preferred.
•Demonstrates excellent administrative skills including Microsoft Office, Excel, Word, PowerPoint, Project, Visio, Access and Outlook.
•Demonstrates the ability to maintain confidentiality, work well independently, handle multiple projects simultaneously, and anticipate needs.
•Demonstrates strong business vocabulary, grammar, and communication skills.