The Shred-it Assistant Customer Security Representative is responsible for providing industry leading levels of service to our clients by aiding Customer Security Representatives II (Route Drivers) and Lead Customer Security Representatives (Lead Route Drivers) in taking care of all customer document destruction needs. The integrity of every Customer Security Representative is essential to maintaining goodwill and building new bonds of trust with our clients. The Customer Security Representative is a member of the Operations team and plays an integral role as the face of Shred-it.
As the face of Shred-it, the Assistant Customer Security Rep plays an integral role on the Field Operations team - maintaining Shred-its policies, standards, and practices while ensuring adherence to Shred-it’s Vision, Mission and Values.
This role, via personal reliable transportation, travels between customer healthcare facilities in the Greater Plainfield NJ area, providing on-site proactive collection and exchange of containers for Shred-it's Document Destruction program. This service is provided at regularly scheduled intervals for assigned facilities.
70% Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded.
10% Maintains a rigid collection and service schedule.
10% Communicates duty status on a defined scheduled.
5% Performs other related duties as required or requested.
5% Contact with all levels of Customers on a daily basis in delivering, collecting, and exchanging Shred-it containers
CUSTOMER SECURITY RESPONSIBILITIES:
•Performs onsite/offsite document destruction of confidential information using mobile based shredding equipment.
•Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage.
•Maintains a high level of security when emptying consoles by ensuring all documents are retrieved, bags are placed and the consoles are securely locked.
•Services customer locations in a manner that least interrupts the client’s business.
•Services accounts using a hand-held device, providing customers a printed certificate of destruction upon completion of each service.
•Conducts daily check-in with Service Manager to review route completion and efficiencies.
•Understand and implement all Corporate and Document Management division policies and procedures that impact job responsibility.
•Follows all safety requirements as outlined in corporate policies.
•Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
CUSTOMER SERVICE RESPONSIBILITIES:
•Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
•Develops and maintains a relationship with the account contact and decision maker to ensure contract renewals and prevent lost business.
•Completes all necessary paperwork accurately as required by company policy.
•Ensures that all customer containers have been serviced and are orderly and clean.
•Always maintains personal appearance in accordance with policies. Presents the Shred-it image in appearance and actions as superior and professional.
•Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Education equivalent to graduation from high school, or GED.
• 1-2 years of industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations.
• May require mandatory immunizations and credentialing based on customer requirements.
• Must possess a valid driver’s license. Must possess reliable transportation to travel between customer facilities. Travel varies in frequency and duration.
• Demonstrates ability to work independently and with little supervision.
• Demonstrates knowledge of computer software applications including spreadsheets and word processing.
• Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.