Skip Navigation
Stericycle Logo

Job Details

Customer Experience Agent
  • Job ID #: 32472
  • Position Type: Full-Time
  • Education Required: Not Indicated
  • Experience Required: Not Indicated
  • Location: CA-NS-Halifax
  • Functional Area: Customer Experience
  • Relocation Provided:

Position Description:

WORK HOURS
4 days Monday - Friday 7:00PM-3:00AM + 1 weekend shift on Saturday OR Sunday

Are you looking to join a team that rewards and promotes top performers?  Would you enjoy working for a reputable, environmentally- conscious company?  If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative.  Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off and paid holidays, great work-life balance, medical, dental and vision coverage, company-paid life Insurance, short-term and long-term disability and much more! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership.  Be our newest team member! 

If you are selected for employment, you will need to complete a background check. 

Customer Experience Agent Responsibilites:
  • Assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures. 
  • Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency. 
  • Takes and dispatches messages accurately while following strict protocols provided by clients.
  • Assists with representative training, as needed.
  • Works on special projects, as needed.
  • Ensures compliance with all company policies and procedures.
  • Performs other related duties as required or requested.

Position Requirements:

  • Education equivalent to a High School diploma/GED or the equivalent in related work experience. 
  • Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role

**Per Stericycle policy, all offers of employment are contingent upon successful completion of a pre-employment background check.