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Job Details

Customer Experience Agent
  • Job ID #: 33526
  • Position Type: Full-Time
  • Education Required: HS Diploma/GED
  • Experience Required: Not Indicated
  • Location: CA-NS-Halifax
  • Functional Area: Call Center
  • Relocation Provided:

Position Description:

Are you looking to join a team that rewards and promotes top performers? Would you enjoy working for a reputable, environmentally- conscious company? If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative. Understanding that our full-time team members work hard, you will be rewarded with competitive pay, paid time off, and health benefits! At Stericycle, our company culture is built on a foundation of respect, diversity, commitment, and partnership. Be our newest team member! 

Pay rate is $13/hour 

If you are selected for employment, you will need to complete a background check. 

  • The Customer Experience Agent position is responsible for assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures.
  • Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.
  • Takes and dispatches messages accurately while following strict protocols provided by clients.
  • Assists with representative training, as needed.
  • Works on special projects, as needed.
  • Ensures compliance with all company policies and procedures.
  • Performs other related duties as required or requested.

Position Requirements:

  • Education equivalent to a High School diploma/GED.
  • Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role