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The Clinical Concierge MA is responsible for performing all clinical tasks within facility and MA-C license scope as directed by the facility provider. Following successful completion of appropriate training, this position also applies prescribed ionizing radiation for radiologic diagnosis within trained areas. Tasks will also include greeting and registering patients, and assisting clinic management with back office related tasks. This position works closely with the physicians, other clinical staff, front office staff and clinic management.
Work situations are a variety of functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Clinic environment includes walk-in and appointment based care, typically in a 12-hr shift environment with a wide variety in patient flow volumes throughout the shift. This position requires a highly collaborative approach to services in a clinic environment.
One (1) year experience in physician's office or other medical facility preferred
Medical assistant certification from an accredited training program
Washington State Medical Assistant-Certified (MA-C) Certification for Washington workers
Refer to CPR and ALS policy grid for requirements