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MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.

Patient Services Representative, Contact Center
  • Job Number: 25816
  • Functional Area: Health Care
  • Department: MIT Health
  • School Area: Executive Vice President
  • Pay Range Minimum: $22.60
  • Pay Range Maximum: $25.00
  • Employment Type: Full-time (Hybrid)
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule:
  • Pay Grade: 4


Posting Description

PATIENT SERVICES REPRESENTATIVE (PSR), CONTACT CENTER, MIT Health, to serve as the primary point of contact for patients and other constituents, managing incoming phone calls and electronic inquiries for MIT Health; responsible for registering new patients, verifying insurance eligibility, scheduling appointments, communicating co-pay and pre-visit requirements, responding to general inquiries, and screening callers for appropriate clinical triage; coordinate care and information across internal and external service areas, ensuring a seamless patient experience.  

A full job description is available, here: https://health.mit.edu/jobs

Job Requirements

REQUIRED:High school diploma or equivalent and at least two years of experience in a customer service, administrative, or related role; demonstrated ability to manage multiple priorities in a fast-paced environment, along with excellent interpersonal and telephone communication skills; solid communication, sound judgment, and a patient-centered approach, with the ability to resolve complex inquiries accurately, efficiently, and compassionately; must be able to interact effectively with patients, clinicians, and professional staff in a courteous, empathetic, and professional manner. PREFERRED: Experience in a healthcare setting. 

06/25/2026