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External Candidates

Working at MIT offers opportunities that just aren’t found anywhere else, including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance. Discover more about what it's like to work at MIT.

We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We strongly encourage applications from individuals from all identities and backgrounds – like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity.

MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.

Enrollment Advisor
  • Job Number: 25736
  • Functional Area: Customer Relations/Service
  • Department: MIT Open Learning
  • School Area: Office of Provost
  • Pay Range Minimum: $24.28
  • Pay Range Maximum: $32.90
  • Employment Type: Full-time (Hybrid)
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule: Monday - Friday
  • Pay Grade: 5


Posting Description

ENROLLMENT ADVISOR, Open Learning, to be part of a team-based customer service delivery model that depends on real-time, in-person collaboration among customer service staff, the marketing team, the sales team, and course teams; serve as the first point of contact for prospective learners; engage prospects through email, phone, and video conference to answer questions about program content, structure, pricing, prerequisites, and outcomes; proactively solicit and schedule video conferences with prospective learners to provide personalized guidance and move them toward an enrollment decision; resolve customer and learner inquiries via email through our ticketing system (Zendesk); work collaboratively in person, contribute to the creation and maintenance of FAQ articles, pre-written responses, and internal process documentation; share prospect feedback, objections, and frequently asked questions with the broader Customer Support and Marketing teams to inform website content, email messaging, and conversion rate optimization efforts; help define and document processes related to enrollment support and inside sales workflows; and execute day-to-day operational plans in person in alignment with team priorities.

The full job description is available here: https://openlearning.mit.edu/jobs

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of three years of customer service experience; excellent written and verbal communication skills; ability to work both independently and within a team environment; and comfort with CRM platforms (Salesforce preferred) and ticketing systems (e.g., Zendesk, Freshdesk).

Please include a cover letter describing your most recent or most relevant professional experience in your application.

5/26/2026