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Member Experience Specialist II
  • Job Number: 25554
  • Functional Area: Credit Union
  • Department: Credit Union
  • School Area: Credit Union
  • Pay Range Minimum: $24.28
  • Pay Range Maximum: $32.90
  • Employment Type: Full-time (Hybrid)
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule: Hybrid
  • Pay Grade: 5


Posting Description
MEMBER EXPERIENCE SPECIALIST IICredit Union - Contact Center, will be a first point of member contact for branch, online or Contact Center; and offer member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.
 
The full job description is available, here: https://www.dropbox.com/scl/fi/unkhh0u82bue9lc25r969/Member-Experience-Specialist-II-dtd-11-2024.docx?rlkey=wcc0kzu93311maej1j05su838&st=nc1mzala&dl=0

Job Requirements
REQUIRED: High school diploma or equivalent; a minimum of three years of experience; great communication skills, patience, and leadership skills to resolve complicated member issues; and be fully versed in all products and services and able to effectively cross-sell. PREFERRED: A minimum of one year experience with financial services, cash handling, credit card transactions, and balancing.

3/10/2026