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MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (if you are applying for a part time salaried job, you will need to prorate the posted pay range). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.

Patient Services Representative, Primary Care
  • Job Number: 25397
  • Functional Area: Health Care
  • Department: MIT Health
  • School Area: Executive Vice President
  • Pay Range Minimum: $22.60
  • Pay Range Maximum: $25.00
  • Employment Type: Full-Time
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule:
  • Pay Grade: 4


Posting Description

 

PATIENT SERVICES REPRESENTATIVE (PSR), MIT Health, will be responsible for patient flow and appointment scheduling. This highly visible position has extensive patient contact — both in person and by telephone. PSRs are responsible for front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information. The role is also responsible for administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities. The role interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues. PSRs also provide positive and effective customer service that supports departmental operations.

 

Find the full job description here: https://medical.mit.edu/jobs


 

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of two years of previous experience such as customer service or administrative role; and ability to perform multiple tasks simultaneously and communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner. PREFERRED: Experience in a health care setting.

1/8/2026