Skip Navigation
External Candidates

Working at MIT offers opportunities that just aren’t found anywhere else, including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance. Discover more about what it's like to work at MIT.

We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We value diversity and strongly encourage applications from individuals from all identities and backgrounds – like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity.

MIT provides pay ranges representing its good faith estimate of what the Institute reasonably expects to pay for a full time position at the time of posting (part time positions are pro-rated). The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements. This pay range represents base pay only and does not include any other benefits or compensation.

Desk Associate
  • Job Number: 25183
  • Functional Area: Customer Relations/Service
  • Department: Housing & Residential Services
  • School Area: Dean for Student Life
  • Pay Range Minimum: Not Available
  • Pay Range Maximum: Not Available
  • Employment Type: Full-Time
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule: Wednesday-Sunday, 4pm-12am
  • Pay Grade: No Grade


Posting Description

DESK ASSOCIATE, Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Divisionof Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/

Job Requirements

REQUIRED: High school diploma or equivalent; strong verbal, interpersonal, and written communication skills and strong customer service orientation; the desire to work in a collaborative environment; excellent organizational and problem-solving skills and the ability to handle multiple tasks, set priorities, work independently, and work in a fast-paced environment; demonstrated experience with the use of web-based programs including e-mail and Microsoft Office Suite; and ability to work in a diverse community and treat all residents, guests, and staff with respect regardless of race, gender, sexual orientation, beliefs, abilities or disabilities, or position or rank within the department. PREFERRED: Bachelor’s degree with emphasis on customer-service or operations; and customer service or office experience. 

Employment is conditional upon successful completion of background checks and credential checks.

The schedule for the position is Wednesday-Sunday, 4pm-12am (Monday & Tuesday off).

9/10/2025