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Working at MIT offers opportunities that just aren’t found anywhere else, including generous and unique benefits that help to ensure that MIT employees are healthy, supported, and enjoy a fulfilling work/life balance. Discover more about what it's like to work at MIT.

We welcome people from all walks of life to bring their talent, ideas, and experience to our community. We value diversity and strongly encourage applications from individuals from all identities and backgrounds – like yours. If you want to be part of our exceptional, multicultural, collaborative, and inclusive community, then take a look at this opportunity.

Senior User Experience Researcher
  • Job Number: 23862
  • Functional Area: Information Technology
  • Department: Open Learning, Support Unit, Engineering
  • School Area: Office of Provost
  • Employment Type: Full-time (Hybrid)
  • Employment Category: Exempt
  • Visa Sponsorship Available: No
  • Schedule: M-F

Job Description

SENIOR USER EXPERIENCE RESEARCHER, Open Learning, to work with the product team on identifying, defining, and refining research questions.  Will conduct in-depth user research using multiple methods such as interviews, surveys, usability testing, and analytics to gather insights into user behavior and preferences; create user personas that represent the diverse needs and characteristics of the target audience; plan/execute usability testing sessions to evaluate the effectiveness of prototypes and existing products and provide actionable recommendations for improvement; design/implement A/B tests to measure the impact of design changes or new features on user behavior and satisfaction and derive insights to optimize the user experience; analyze quantitative and qualitative data to uncover patterns, trends, and insights that inform design decisions and enhance overall user experience; work closely with cross-functional teams, including designers, product managers, and developers, to ensure a user-centric approach throughout the product development lifecycle; assess/iterate on design prototypes, wireframes, and user flows based on user feedback and usability findings; stay updated on industry trends and conduct competitor analysis to identify best practices and opportunities for innovation in the user experience; and effectively communicate research findings and insights to internal stakeholders. 

A full description is available here.  

Job Requirements

REQUIRED:  bachelor's degree in human-computer interaction, psychology, design, or a related field; and at least five years of relevant experience, including use of various research methods and tools and designing/conducting A/B tests.  Job #23862-10

Salary range:  $120,000 - 130,000, final salary determined by MIT’s compensation team based on skills/experience of the candidate