Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.
COMPUTER SUPPORT ASSISTANT, Urban Studies and Planning (DUSP), to work with the IT manager in providing first- and second-tier helpdesk support to faculty, staff, and students. This includes hardware/software installation, operation and maintenance, and some administrative support related to computer resources within DUSP and the School of Architecture and Planning Dean’s Office. Responsibilities include performing morning “rounds” to organize computer clusters/rooms with AV and ensuring printers/plotters are stocked with paper and all facilities are prepared for the day; resolving routine hardware, software, network, and/or security issues; responding to non-routine alerts/phone calls/walk-ins; following up on outstanding requests and ensuring timely resolution; installing and/or updating hardware/software, network systems, and anti-virus software; creating accounts and configuring software/hardware as part of onboarding process; providing advanced troubleshooting for web browsers, word processing software, and other applications; resolving complex audiovisual equipment issues; inventory management/monitoring; training staff on software/equipment; communicating technical concepts in terms all audiences can understand; assisting with IT-related orientation events; preparing MIT work orders, obtaining quotes, contacting vendors, and ensuring completion; and performing additional tasks as assigned.
REQUIRED: high school diploma or its equivalent; four years’ related IT work experience; working knowledge of computer systems, mobile devices, and common software applications/processes; excellent interpersonal, organizational, and time-management skills; discretion with sensitive space-related matters; solid understanding of information security; ability to multitask and prioritize effectively; proficiency with FileMaker Pro and Microsoft Office, including word processing, database management, and report preparation; and ability to work both independently and as part of a team in providing services to a large, diverse client base. PREFERRED: bachelor’s degree and knowledge of MIT policies and procedures. Job #20927-6
This is a full-time position working 35 hours per week.
This position requires full-time presence on campus during critical times of the year (e.g., beginning and end of terms). May be able to work remotely (up to one day/week) if the workflow allows.