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PRODUCT MANAGER, Solve, to ensure the smooth integration, customization, and operation of all technological systems/platforms, including Salesforce, Hubspot, and the website; and manage Solve’s proprietary platform where entrepreneurs submit applications to the innovation Challenges and judges review, rate, and comment on those applications. Responsibilities include overseeing the maintenance, customization, and development of Solve’s website and platform; partnering on the creation and management of a product roadmap of the platform that aligns with Solve’s mission; leading an agile, iterative development process for improving Solve’ website and platform; integrating performance metrics, customer service feedback, and other key indicators to translate user needs and colleague requests to inform product development and improve the website user experience; leading Solve’s internal technology group and identifying cross-team solutions related to the technology suite used across Solve; serving as Solve’s primary Salesforce Hubspot administrator; maintaining and continuously improving data systems; working with senior staff to develop relevant training, communicate best practices, and oversee their implementation; evaluating and onboarding new technology services; and managing vendors and interns.
Solve is an MIT initiative with a mission to solve world challenges.
Full job descriptions for Solve openings are available here.
REQUIRED: bachelor’s degree, five years’ product management work experience, and a desire to provide seamless digital experiences in a mission-driven environment. Must be able to work effectively in a highly-collaborative, cross-functional environment and balance long-term strategy with short-term troubleshooting; learn and solve problems independently; and distill complex information into clearly communicated recommendations for non-technical audiences. PREFERRED: systems architecture, information management, and client management experience; and experience with Amazon S3, Amazon CloudFront, and Heroku. Job #20622-9