Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. We value diversity and strongly encourage applications from individuals from all identities and backgrounds, like yours. If you’re motivated, want to be part of a unique, multicultural, collaborative, and inclusive community, and help shape the future – then take a look at this opportunity.
Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.
VISITOR EXPERIENCE MANAGER-ENGAGEMENT, MIT Museum, to assume a hands-on, highly visible position responsible for providing exceptional customer service to visitors, co-managing the Visitor experience representatives, and ensuring that Visitor Experience operations are functioning optimally so that the MIT Museum’s standard of excellence is delivered flawlessly and seamlessly. The MIT Museum, relocating to a new facility in a new public gateway to the MIT campus in Kendall Square, will open to the public in Spring 2022. In recognition of its growth and the priority of the visitor experience, the museum is implementing a number of new experiences and services for visitors. Will work in close partnership with the visitor experience manager–operations and the facilities manager, store manager, event rentals manager, and staff from the engagement team to collectively provide public-facing services of consistently high quality to visitors on a daily basis. Will report to the Museum deputy director and co-supervise a team of visitor experience representatives and temporary staff hired for peak periods of visitation.
Full descriptions of MIT Museum openings are available here.
REQUIRED: high school diploma or its equivalent; and at least three years of increasing responsibility in a customer/visitor services role in a cultural, entertainment, arts, or hospitality environment and that included two years of experience managing operations, systems, and staff. PREFERRED: bachelor’s degree in business administration, communications, arts hospitality management, or a related field. Job #20572-6
The position requires working a fixed weekly schedule onsite, Tuesday through Saturday or Sunday through Thursday and holidays. Must also be able to work occasional evenings for special events or programs.