Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
CUSTOMER SUCCESS MANAGER, MIT Open Learning, to be responsible for all post-sale customer activities for the MIT Horizon initiative across a portfolio of assigned accounts. Of primary importance are establishing trusted advisor relationships with a wide variety of executives and learning professionals at large companies and government organizations, as well as delivering a variety of services including user and organization onboarding, ongoing engagement support, usage and product reviews, and custom content curation. Will serve as the primary point of contact for customers; be responsible for all commercial expansions and renewals for a portfolio of MIT Horizon customers; act as an advocate for customer needs within internal MIT Horizon team discussions; proactively identify account risks and develop mitigation plans (coordinating activities internally within MIT Horizon and external with customers) to resolve; identify opportunities to optimize and improve customer success workflows and toolset to better serve customers; and participate as an active member of the MIT Horizon core team including close involvement in all customer-facing initiatives, while developing strong internal relationships with members of product, sales, and marketing teams.
A full description is available at https://openlearning.mit.edu/about/jobs.
REQUIRED: a bachelor’s degree (M.S. or MBA preferred), at least five years’ relevant experience, and excellent interpersonal and communication skills. Must be able to initiate and develop strong professional relationships with senior business leader; deliver services and support to large businesses and/or governments; manage expansions and renewals for B2B SaaS products; and work independently in an unstructured, startup environment. Job #18119-9
This is a temporary one-year position, renewable on an annual basis.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.