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Job Details

Client Services Manager
  • Job Number: 16093
  • Functional Area: Publishing
  • Department: Technology Review
  • School Area: Libraries, MIT Press, Tech Review
  • Employment Type: Full-Time
  • Employment Category: Exempt
  • Visa Sponsorship Available: No
  • Schedule:


Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.


CLIENT SERVICES MANAGER, MIT Technology Review (TR), to manage client services for Technology Review’s international partners.  Will collaborate across all departments within TR, interact regularly with channel partners across the globe, build out detailed timelines, and ensure partners and TR staff adhere to those timelines; provide world-class service to international licensing partners; and act as an ambassador for TR, serving as a key player in ensuring that its international presence works to amplify the reach of the media products and content it creates.  Responsibilities include providing general client service for all partners; organizing and facilitating information-sharing and training of current and new international partners via regular webinars and phone conferences; improving and executing TR’s syndication, licensing, and content permissions business through the development of processes and best practices; editing online content submitted by partners running the Innovators Under 35 community program; and performing related administrative tasks as needed. 

Job Requirements

REQUIRED:  a bachelor's degree; at least three years’ experience in marketing, communications, client or account management, or customer service; experience managing multiple priorities and meeting deadlines; project/program management experience; excellent organizational and verbal and written communication skills; proven detail-orientation, diplomacy, and interpersonal skills; and ability to follow-through and work under pressure.  Experience working in a customer-facing capacity preferred, as is international experience and account or client services experience.  Job #16093-O

Some international travel will be required.  


5/30/18


MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.