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Member Experience Specialist I
  • Job Number: 25224
  • Functional Area: Credit Union
  • Department: Credit Union
  • School Area: Credit Union
  • Pay Range Minimum: $22.13
  • Pay Range Maximum: $29.80
  • Employment Type: Full-time (Hybrid)
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule: Hybrid
  • Pay Grade: 4


Posting Description

MEMBER EXPERIENCE SPECIALIST I, Credit Union, will be a first point of member contact for branch, online or Contact Center; and offer member information, assistance and solutions addressing financial needs and challenges via email, phone or in person.

A full job description is available here: https://www.dropbox.com/scl/fi/xn9mnl8y8v12n9x4io63b/Member-Experience-Specialist-I-dtd-11-2024.docx?rlkey=z604xsr6sv93dl9ejxu6zo1v8&st=72g73mfz&dl=0

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of one year of experience (financial services preferred); U.S citizenship and CBI is required to work at Lincoln Lexington Branch; good communication skills; patience to resolve member issues; and be fully versed in all our products and services and able to cross-sell. PREFERRED: One or more years of cash handling, credit card transactions and balancing experience.

9/25/2025