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Desk Associate
  • Job Number: 24797
  • Functional Area: Customer Relations/Service
  • Department: Housing & Residential Services
  • School Area: Dean for Student Life
  • Employment Type: Full-Time
  • Employment Category: Non-Exempt
  • Visa Sponsorship Available: No
  • Schedule: Wednesday-Sunday, 4pm-12am


Posting Description

DESK ASSOCIATE, Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Divisionof Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

Find a full job description here: https://studentlife.mit.edu/content/dsl-open-positions

Job Requirements

REQUIRED: High school diploma or equivalent; robust verbal and written communication skills; customer service orientation; desire to work in a collaborative environment; excellent organizational and problem solving skills and the ability to handle multiple tasks, work independently, and in a diverse and fast paced environment; and experience with the use of web based programs (e.g. Microsoft Office Suite). PREFERRED: Bachelor’s degree with emphasis on customer service or operations; and customer service or office experience. Job #24797

This position is full-time. This position is designated as essential personnel in accordance with the MIT Policy on Emergency Closing or Early Release. During emergencies, employees in this title are excused from their regularly scheduled work only with the specific authorization of their supervisors, regardless of any public announcement that the Institute is closed.

Hourly Rate: $26.00/hour. Schedule: Wednesday-Sunday, 4pm-12am.

1/28/2025