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Visitor Experience Assistant Manager

Job Number: 21399
Functional Area: Museum
Department: Museum
School Area: Associate Provost for the Arts

Employment Type: Full-Time
Employment Category: Exempt
Visa Sponsorship Available: No
Schedule: Su-H, including holiday availability

Information on MIT’s COVID-19 vaccination requirement can be found at the bottom of this posting.

VISITOR EXPERIENCE ASSISTANT MANAGER, MIT Museum, to assume a hands-on, highly-visible position responsible for providing exceptional customer service to visitors, serving as acting manager of the visitor experience staff two days each week, and ensuring that staffing and scheduling are functioning optimally so that the MIT Museum’s standard of excellence is delivered flawlessly and seamlessly. Will work in close partnership with the visitor experience manager, the facilities manager, store manager, event rentals manager, and staff from the engagement team to collectively provide public-facing services of consistently high quality to visitors on a daily basis.

Full descriptions of MIT Museum openings are available here.

Job Requirements

REQUIRED: high school diploma or its equivalent; at least three years of increasing responsibility and experience in customer/visitor services in a cultural, entertainment, arts, or hospitality environment; at least two years’ experience managing staff, systems, and member services; support for the Museum’s commitment to delivering a positive visitor experience; conversance in diversity, equity, inclusivity, and accessibility best practices and their application; excellent communication, interpersonal, organizational, and time-management skills; experience building and managing a diverse team; ability to quickly assess and observe staffing and scheduling needs and details, provide for them, and respond strategically; ability to multitask and meet deadlines; proficiency with Microsoft Word, Excel, Outlook and scheduling, membership, and mobile ticketing systems; and discretion and judgment with confidential information/issues. PREFERRED: bachelor’s degree in business administration, communications, arts or hospitality management, or a related field; interest in or knowledge of STEAM (science, technology, engineering, art, and technology); facility in languages in addition to English; and experience using Ticketure and CRM systems. Job #21399-6

The position requires a fixed weekly schedule working onsite, Sunday through Thursday, with holiday availability, and the ability to work occasional evenings for special events or programs.

6/7/22