Global Digital Transformation Manager – Employee Experience

  • Shoreditch
  • Full Time
  • 131351
  • Not relevant

Job Purpose

McDonald’s has started an extensive digital transformation enhancing the customer experience in restaurants through mobile ordering, delivery and more. We now wish to use a digital platform to enhance the employee experience through designing and building an engaging journey from the day an employee joins the company to the day they come back which supports us in delivering great customer experiences every day in every restaurant.
The goal is to deliver an industry leading employee experience making it easy, spectacular, modern and fun for the users. To do this we wish to revise all our employee facing systems: from attraction/recruitment through to onboarding, training and development to performance and career management, and finally solutions to help us take good care of our employees leaving the company and potentially coming back later. We are looking for a Manager to help lead this transformation who will work within a corporate CoE structure reporting to the Director of Employee Digital Experience.

Principle Responsibilities

  • Identify opportunities by conducting user and market research, analyse results and transform into strategy selling
  • Work and engage across suppliers, departments and markets to involve decision makers in strategy to gain their support
  • Assess both current and new suppliers against user need and product requirements, recommend for leadership decision and shape the right partners for future digital development in McDonald’s
  • Agreeing to high level terms and conditions with suppliers and initiate price negotiations - work effectively with legal to suggest global contracting
  • Scope roll out of digital projects from strategy to ongoing execution, build business case through testing period, present and engage markets in progress, identify and design roll out support to markets as they execute
  • Oversee budgets and market charge back model, ensure benefits to markets are evidenced from a finance perspective

Knowledge and Experience

• Strong strategic and tactical sense with retail operational experience as an advantage.
• Innovator who challenges the existing and is out to provide value for our business and customers.
• Familiar with recruitment, onboarding, learning or communications systems.
• Comfortable taking full accountability with making high level decisions and recommendations in a global environment
• Strong global project management skills – preferably within digital or IT
• Worked in a franchise structure is an advantage
• Master a simple approach to complex problem solving
• Resilient, a winner and can push through obstacles when faced with challenges.
• Fluent in English and have strong written communication skills
• Education bachelor level and above
• Attention to relevant details and structure in work is a must!