Position Description:
Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public-and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development.
We are currently seeking a part-time weekend supervisor in our Survey Operations Center (SOC). Duties of the position include:
- Monitors the telephone interviewers to answer their questions and ensure policies and procedures are being followed and interviewers are being productive
- Handles “manager on duty” responsibilities during evening and weekend shifts including opening or closing the SOC
- Answers phones and conducts interviews with respondents as needed when other staff are not available to receive the call
- Provides ongoing training and coaching
- Assists with assigning interviewers to projects during shifts
- Assists with project management by reviewing project production and quality reports and dashboards, reporting findings back to the supervisors, and assisting with the completion of project performance forms
Position Requirements:
- High School Diploma or GED (Bachelor’s degree preferred)
- Excellent oral and written communication skills
- Accuracy with work, strong organizational skills, and attention to detail
- Six months of experience working in a survey call center. A combination of equivalent education and work experience may be substituted for the above requirements
- Must be available to work 16+ hours a week. Schedule must include the following shifts: Friday evening, Saturday, and Sunday.
- Excellent computer skills, including proficiency in handling multiple desktop applications
- Bilingual Spanish required
We offer an hourly pay rate of $20.00 with a potential for benefits and paid time off.
This position is categorized as on-call, and as such, the hours may at times vary based on project needs. Your employment will be classified as on-call until the duration of the project(s) or need(s) is complete.
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Available locations: Remote
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.