Position Description

The Pipeline Scheduler is responsible for responding to customer questions, analyzing and resolving issues regarding natural gas transportation nominations, confirmations, scheduling, allocations, and performing daily processing activities.

Essential Duties and Responsibilities:

In this position, either directly or through others, the incumbent:

• Responds to customer inquiries/complaints via phone in a timely, accurate and complete manner on a continuous basis throughout the day working in a collaborative manner and with a sense of urgency through completion.
• Processes nominations and confirmations following federally mandated deadlines 5 times per day as required under FERC and tariff guidelines.
• Monitors imbalances on the pipeline, contacts departments within Kinder Morgan for resolution, coordinates the collection of information, recommends solutions to management, and represents the Company in response to the customer.
• Monitors proprietary natural gas scheduling computer system and near real-time data system using SCADA data updated every 15 minutes, both of which extensively use Windows environments where several windows are open and running simultaneously.
• Manages imbalances with customers while delivering a high level of customer service in a non-discriminatory manner.
• Mitigates impacts of planned and unplanned facility outages.
• Other duties may be assigned.

Position Requirements

Minimum Knowledge & Education Requirements:

• High school diploma or equivalent.
• Familiarity with computer systems.

Preferred Knowledge & Education Requirements:

• Bachelor’s degree in a technical discipline or equivalent work experience with a natural gas transmission system.
• Previous experience in a customer service position where complex concepts are conveyed over the phone within a limited timeframe.
• Knowledge and experience in using proprietary computer systems.
• Intermediate to advanced working knowledge of Microsoft Word, Outlook, and Excel.
• Job level commensurate with experience and skill sets.

Required Skills & Abilities:

• Highly developed interpersonal, verbal, and written communications skills appropriate in a dynamic open team office environment
• Minimum of 3 years of experience or knowledge in a related technical field.
• Ability to positively interface with customers personally via telephone in a highly efficient, knowledgeable, and professional manner.
• Ability to work in a team environment as well as work autonomously with limited direct supervision.
• Ability to balance competing priorities; work within tight and changing deadlines and scope with a high degree of personal initiative.
• Ability to multi-task and effectively prioritize workload in a fast-paced and frequently changing environment.
• Strong organizational skills and attention to detail.
• Solid analytical, conceptualization and problem-solving skills.
• Strong computer skills including advanced proficiency with Microsoft software products and aptitude to learn proprietary natural gas scheduling systems and other applications quickly.

Working Conditions:

• Requires flexibility in working hours that could range from 8 to 12-hour days across multiple days either during the week, nights, weekends, or holidays. The work schedule will change periodically as training progresses and customer requirements change. Extended hours may be required with no notice.
• Continual phone conversations throughout the day with customers, other schedulers, pipeline controllers, supervisors, field personnel, and interconnect operators.
• Must be able to handle stressful situations and effectively manage operations occurring simultaneously on different pipelines.
• Must be able to work effectively and efficiently in an open space environment shared by other team members as well as working remotely (at home, for example).

Pay range: $74,000 - $110,000 per year. This position includes a discretionary annual incentive plan. Job level and pay commensurate with experience and skill set.

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following:  health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid holidays; a flexible work schedule and many voluntary benefit plans.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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