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Quality Assurance Manager
Job ID #: 12346 Location: Newport News, VA
Functional Area: Engineering Division: Chief Planning Officer
Position Type: Regular Education Required: Bachelors Degree
Experience Required: 5+ years Relocation Provided: Yes

As a matter of corporate policy, all JSA employees are required to be vaccinated against COVID-19.  All successful hires will be required to provide COVID-19 vaccination verification as a condition of employment, subject to limited legally recognized exemptions to the COVID-19 vaccination.

SALARY RANGE: $83,000 - $131,700 (SS II/ SE II)

You ‘matter’ to us! Our diverse team at Jefferson Lab includes more than 700 people, including physicists, engineers, computer professionals, technicians and more. From probing the basic building blocks of matter to performing advanced computing and applied research, we are on the leading edge of science and technology. If you are looking for a great job in a unique place where your contributions truly matter, consider Jefferson Lab!

The Jefferson Lab Project Services and Support organization is currently seeking an experienced Quality Assurance Manager to support an exciting and growing portfolio of research, engineering, computing, and construction projects. The right candidate will develop project specific processes and controls to ensure timely compliance with project requirements. They must enjoy a fast-paced environment and thrive working as part of a team to provide exemplary support for a diverse set of project management teams.

Job Summary:  

The Quality Assurance Manager will have programmatic and managerial responsibilities to support project teams across the Lab. You will develop and perform the quality controls of specific projects to ensure each project is executed in accordance with laboratory standards and project requirements. This includes direct oversight and review of project plan documentation/specifications during the definition phase as well as physical inspections during the construction phase. Will closely collaborate with key members of the Lab ES&H, Performance Assurance, and Procurement organizations to coordinate service standards and align with the Jefferson Lab Contractor Assurance System (CAS). Experience with DOE Project Management Order O413.3b together with strong analytical skills and strong communication is desirable.


Essential Job Functions:  

  • Responsible for developing quality procedures for projects and ensuring that these are met. Assess tailored requirements for specific projects based on input from Lab management, customers, and project management leadership.
  • Develop an outyear quality assurance staffing plan consistent with the growing project portfolio. Oversee the hiring and training of additional quality assurance staff.
  • Ensure project quality assurance management documents and reports are produced with high accuracy in a timely fashion and that they clearly reflect the protocols and performance of each project.
  • Provide guidance and consultation to project managers to advise of any quality control conditions that may affect timelines, cost, or technical objectives.
  • Work seamlessly with project leadership and teams to ensure that quality standards are fully incorporated in project planning and execution
  • Promote open communication and collaboration between all parties to ensure that projects are completed with minimal disruptions and delays.
  • Support the annual reviews and audits of the portfolio of projects.
  • Resolve issues arising from quality assurance during project execution that require coordination with other departments.
  • Support preparation of general correspondence, technical papers, presentations, and documents in accordance with Lab guidelines.


Education, Certifications and Experience:

  • Bachelor’s Degree in Engineering, Science, Construction Management, Business Administration or a related field plus 5 years of relevant experience in a construction project environment, or equivalent combination of education and experience. Government contract project experience strongly preferred as well as supervisory experience.
  • Certifications such as ASQ Certified Quality Engineer, Certified Quality Auditor or similar is desirable 

Knowledge, Skills, Abilities:

  • Thorough knowledge of quality assurance standards.
  • Advanced knowledge and application of quality assurance methodologies such as assessments, root cause analyses, corrective action planning and similar.
  • Experience with management of a Quality Assurance team.
  • Experience with FMEAs (Failure Modes and Effects Analyses).
  • Knowledge of MS Office365 software and databases.
  • Must be able to develop and maintain positive, cooperative, team-oriented relationships with direct-reports, co-workers, supervisors, and clients.
  • Must have strong customer service orientation to assess customer needs and ensure delivery of exemplary support.
  • Excellent written and oral communication skills. Must be able to produce outstanding, easily understood documents, including some of a sensitive nature.
  • Demonstrated ability to balance, prioritize and effectively manage one’s own time to deliver results and meet deadlines.
  • Knowledge of document control and records management.
  • Discretion in handling confidential and/or highly sensitive matters.

• Ability to perform complex and/or varied tasks
• Ability to understand complex problems and to collaborate and explore and implement alternative solutions
• Ability to analyze and interpret complex data and systems and develop models
• Capable of analytic and deductive reasoning

• Ability to traverse across various locations on the laboratory site and access work areas
• Ability to stoop, bend over and climb ladders
• Ability to carry up to 40 lbs.
• Ability to access and work in confined spaces
• Ability to work on a computer for extended periods
• Visual capabilities to use computer workstations, read drawings and documents, make field observations, and see safety alarms
• Auditory capabilities to hear safety alarms

Jefferson Science Associates, LLC (JSA) manages and operates the Thomas Jefferson National Accelerator Facility (Jefferson Lab). JSA is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, ethnicity, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, or veteran status or on any other basis prohibited by federal, state, or local law. As part of the JSA’s equal employment opportunity policy, we also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

JSA is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in an undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call (757) 269-7598 to provide the nature of your request. Reasonable accommodations are considered on a case-by-case basis.

Employment with JSA is conditional upon DOE approval if at any time during your employment you are participating in a Foreign Government Talent Recruitment Program or Affiliated activity. Generally, such programs/activities include any foreign-state-sponsored attempt to acquire U.S.-funded scientific research through programs run or funded by the government that target scientists, engineers, students, academics, researchers, and entrepreneurs of all nationalities working or educated in the United States. This includes positions or appointments, both domestic and foreign, titled academic, professional, or institutional appointments whether or not remuneration is received and whether full-time, part-time or voluntary.

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