The Truss Specialist 1 provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. Acts as a primary point of contact for Home Depot Associates and HD Components vendor network during the pre and post sales process.
Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.
Major Tasks, Responsibilities & Key Accountabilities:
30% - Review and analyze specifications, blueprints, engineered drawings and related designs to determine factors affecting design of the wall, truss, and engineered wood components
20% - Partner with HD Components vendor network with any questions and/or concerns related to quotes and/or designs
20% - Advises Home Depot store associates on technical aspects of customer inquiries and consults with Truss Specialist 2 or Supervisor when more in-depth analysis is required
10% - Assist Home Depot associates with quoting process and questions related to truss quotes and orders via phone and email
10% - Effectively and routinely balance multiple customers and tasks 10% - Meet or exceed scorecard requirements for productivity and quality
Nature and Scope:
This position reports to the HDQC HD Components Supervisor. This position has 0 direct reports.
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
1. Typically requires overnight travel less than 10% of the time.
Additional Minimum Qualifications:
8. The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Work Experience Required: 3 Minimum Age Override: 18
Certifications & Licenses:
1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications: Preferred Qualifications:
College Degree preferred
Advanced knowledge of standard practices and terminology commonly found in the construction and structural engineering industries
Knowledge and expertise of truss design principles and practices
Ability to read and understand architectural and structural plans
Competency in basic mathematics and geometry
Knowledge, Skills, Abilities and Competencies:
Working knowledge of Adobe Acrobat DC
Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors made
Demonstrated ability to complete projects and assignments accurately, catching errors before completion despite a large workload, competing demands and a fast-paced environment
Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer
Excellent verbal, interpersonal and written communication skills
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.