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Job Details

Sr. Manager, Gift Card Operations (165308)

GA - Atlanta Corporate

  • Date Posted: Jun 3, 2022
  • Travel: None
  • Functional Area: E-Commerce
  • Position Type: Full Time
  • Relocation Provided: No

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Position Description:
Position Purpose:
The Sr. Manager Gift Card operations leads all efforts within the gift card team to manage the sale of Home Depot and 3rd party gift cards through THD stores.  This includes orchestrating THD gift card production, negotiating with key vendors, planning in-store merchandising, overseeing the in-store transaction process (e.g., SKU setup, transaction rules, etc.), planning and implementing fraud prevention measures, and providing post-sale customer support.  In addition to these tasks, the role is responsible for overseeing the fulfillment of merchant or Store Ops driven rebates.  Current examples include Menards 11% Rebate and HVAC rebates.  Lastly the role has responsibility for driving innovation in within gift cards to grow gift card sales, reduce operating costs and to utilize the gift card transaction rails to create “stored-value” capabilities that can improve the customer experience or enable new promotion or transaction capabilities for merchants or Store Operations.

Major Tasks, Responsibilities & Key Accountabilities:

  • 40% Manage key vendor relationships focused on: a) the production and fulfillment of gift cards and THD store credits, b) the sale of 3rd party gift cards in Home Depot stores
    • Includes negotiation and execution of associated vendor contracts
  • 20% Oversee all aspects of the gift card (THD and 3rd party gift cards) sales process in our stores: physical merchandising, transaction processing, and post-sale customer support
  • 10% Oversee the rebate process (administered by Hawk) for rebates tied to Menards 11% Rebate along with any other rebates offered by THD merchants
  • 20% Develop business case for and drive execution of new initiatives.  These could include new gift card sales and transaction channels, how we enable the saving of gift cards in digital form, or the use of the gift card transaction rails for “saved value” purchases
  • 10% Proactively develop team members to enable personal growth and provide continuity of required skills across organization

Nature and Scope:
Position reports to Director HD Incentives
Number of direct reports: 2

Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
8 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:
Must have strong technical knowledge, experience managing complex IT projects and the ability to understand and articulate technical business requirements

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies:

  • Vendor negotiations
  • Complex project management skills
  • Experience managing internal and external business partners

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.