The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate with, and present across, all levels of the organization.
The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
Major Tasks, Responsibilities & Key Accountabilities:
40% - Strategy & Planning:
Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
Aligns Systems Engineering efforts across products and projects
Understands enterprise goals and KPIs to ensure value is delivered against them
Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits
Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
15% - Delivery & Execution:
Provides guidance on configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Guides field and corporate roll-outs of technology
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Reviews specifications for complex technology solutions
Provides regular status to leadership regarding progress of Systems Engineering efforts
Reviews and approves purchase requests for hardware and software
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
15% - Support & Enablement:
Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
Receives and prioritizes escalations and incoming requests from product teams and stakeholders
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
30% - People:
Provides leadership, mentoring, and coaching to Systems Engineering professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members to drive value and identify and resolve impediments
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
Nature and Scope:
Typically reports to the Technology Director, Sr. Director or Vice President.
For Colorado, Connecticut, Nevada and New York City residents: The pay range for this position is between 90K and 280K. Starting salary may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive financial and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.