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Job Details

Senior Manager, Pro Experience - Customer Integration (163402)

GA - Atlanta Corporate

  • Date Posted: Apr 25, 2022
  • Company: HOME DEPOT USA, INC
  • Travel: None
  • Functional Area: Merchandising
  • Position Type: Full Time
  • Relocation Provided: No



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Position Description:
Position Purpose:
The Sr. Manager Pro Experience will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Sr. Manager Pro Experience will have responsibility for ownership of a subset or multiple subsets of an initiative, leading a team or working with cross-functional teams responsible for developing, testing, executing and driving strategic initiatives that bring value to Home Depot Pro Customer. The Sr. Manager role will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner with multiple cross-functional departments to ensure seamless alignment on initiatives. Strong leadership skills, communication and analytical ability is critical to the role. This role will work in a cross-functional environment leading respective workstreams to meet business priorities.

Major Tasks, Responsibilities & Key Accountabilities:

  • 20% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
  • 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.)
  • 40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
  • 20% Project Management - Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on medium to large initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors
Nature and Scope:
  • This position typically reports to Director or Sr. Director
  • This position typically has 4-5 Direct Reports

Environmental Job Requirements:
Environment:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
  • Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
Standard Minimum Qualifications:

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
  • 6 years

Certifications & Licenses:

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:
  • 5+ years of previous leadership experience

Preferred Qualifications:
  • Demonstrated ability to collaborate and work effectively with cross-functional teams
  • Ability to develop and apply advanced mathematical/statistical techniques
  • Ability to draw accurate conclusions from financial documentation
  • Demonstrated project management skills
  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  • Excellent written and verbal communication skills
  • Consulting and/or retail experience

Knowledge, Skills, Abilities and Competencies:
  • Decision Quality
  • Collaborates
  • Drives Engagement
  • Ensures Accountability
  • Plans and Aligns
  • Communicates Effectively
  • Customer Focus
  • Develops Talent
  • Drives Results
  • Manages Conflict


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.